Subscription Agreement​

Master Subscription Agreement


By accepting this Agreement, You are representing that you are not Our direct competitor. You may not access the Services if You are Our direct competitor, except with Our prior written consent. In addition, You may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

This Agreement is effective between You and Us as of the date of You accepting this Agreement.

  1.               DEFINITIONS

Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

Non-Impactree Applications” means applications not owned or licensed by Impactree (e.g., Google, Facebook or Twitter applications).

Order Form” means the documents for placing orders hereunder, including addenda thereto, that are entered into between You and Us from time to time. Order Forms shall be deemed incorporated herein by reference.

Services” means the products and services that are ordered by You under an Order Form and made available to You online via the customer login link at and/or other web pages designated by Us, including associated offline components.

Referred Users” means individuals, group, organizations or any other entity who are authorized or invited by You to use the Services.

We,” “Us” (or “Our“) means (or refers to) Impactree.

You” (or “Your“) means (or refers to) the company, organization, campaign, individual or other legal entity identified at the end of this Agreement, and Affiliates of that company or entity.

Your Data” means all electronic data or information submitted by You to the Services.


  1.     SERVICES

2.1        Provision of Services. We will make the Services available to You pursuant to this Agreement and the relevant Order Forms during the specified subscription term. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.

2.2        Your Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as User subscriptions and may be accessed by no one other than you, (ii) additional subscriptions may be added during the applicable subscription term at the same pricing as that for the pre­existing subscriptions thereunder, prorated for the remainder of the subscription term in effect at the time the additional User subscriptions are added, and (iii) the added User subscriptions shall terminate on the same date as the pre­existing subscriptions. Your subscription is for your designated use only and cannot be shared, used by more than one person or reassigned to new Users.

2.3    Consulting Services.  In addition to User subscriptions to the Service, you may purchase consulting, implementation, technical services or additional set up services from Us under this Agreement (collectively “Consulting Services”). For purposes of this Agreement, Consulting Services are not included within the definition of the “Service” and are only as set forth in an Order Form.  An Order Form for Consulting Services will describe the services to be provided and specify the fees for such services and other relevant terms. 


  1.         USE OF THE SERVICES

3.1.       Our Responsibilities. We shall: (i) provide Our basic support for the Services to You at no additional charge, and/or upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours’ notice via the Services and which We shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Pacific Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Services only in accordance with applicable laws and government regulations.

3.2.       Our Protection of Your Data. We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not (a) modify Your Data, (b) disclose Your Data except as compelled by law in accordance with Section 7.3 (Compelled Disclosure) or as expressly permitted in writing by You, or (c) access Your Data except to provide the Services and prevent or address service or technical problems, or at Your request in connection with customer support matters.  Your Data refers specifically to the data in your own Impactree account and any associated content with your account.  All data protection from any other user on the Impactree network referred by you or otherwise is described in the standard Impactree Privacy Policy and Terms of Service.

3.3.   Aggregated Data.  Impactree reserves the right to develop and commercialize benchmarks and measures based on Aggregated Data. “Aggregated Data” shall mean Your Data (i) anonymized, and not identifiable to any person or individual entity, (ii) combined with the data of other customers or additional data sources, and (iii) presented in a manner in which any person or individual entity may not be derived. 

3.4        Your Responsibilities. You shall (i) be responsible for compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquired Your Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Us promptly of any such unauthorized access or use. You shall not (a) make the Services available to anyone else, (b) sell, resell, rent or lease the Services, (c) use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third­ party privacy rights, (d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third­ party data contained therein, or (f) attempt to gain unauthorized access to the Services or their related systems or networks.

3.5.       Usage Limitations. Services may be subject to other limitations, such as, for example, limits on disk storage space or on the number of calls You are permitted to make against Our application programming interface (API).



4.1.       Acquisition of Non-­Impactree Applications and Non-Impactree Services. We or third parties may from time to time make available to You third­ party products or services, including but not limited to Non-­Impactree Applications and third party implementation, customization and other consulting services (the “Non-Impactree Services”). Any agreement governing such acquisition by You of Non­-Impactree Applications or Non-Impactree Services, and any exchange of data between You and any third party, is solely between You and such third party. We do not warrant or support Non-­Impactree Applications or Non-Impactree Services, whether or not they are designated by Us as “certified” or otherwise, except as specified in an Order Form. Subject to Section 4.4 (Integration with Non-Impactree Applications and Non­-Impactree Services), no purchase of Non­-Impactree Applications or Non-Impactree Services is required to use the Services except a supported computing device, operating system, web browser and Internet connection.

4.3        Non-­Impactree Applications and Your Data. If You install or enable Non-­Impactree Applications for use with Services, You acknowledge that We may allow providers of those Non­-Impactree Applications to access Your Data as required for the interoperation of such Non­-Impactree Applications with the Services. We shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by Non-­Impactree Application providers. The Services shall allow You to restrict such access by restricting others from enabling such Non-­Impactree Applications for use with the Services.

4.4.       Integration with Non­-Impactree Applications and Non-Impactree Services. The Services may contain features designed to interoperate with Non­-Impactree Applications and Non-Impactree Services. To use such features, You may be required to obtain access to such Non­-Impactree Applications and Non-Impactree Services from their providers. If the provider of any such Non­-Impactree Application or Non-Impactree Service ceases to make the Non-­Impactree Application or Non-Impactree Service available for interoperation with the corresponding Service features on reasonable terms, We may cease providing such Service features without entitling You to any refund, credit, or other compensation.



5.1.       Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on services purchased, (ii) payment obligations are non­cancelable and fees paid are non­refundable, (iii) the number of user related actions fees cannot be decreased during the relevant subscription term stated on the Order Form, and (iv) fees are quoted and payable in United States dollars. User subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof; therefore, fees for User subscriptions added in the middle of a monthly period will be charged for that full monthly period and the monthly periods remaining in the subscription term.

5.2.       Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Services listed in the Order Form for the initial subscription term, any fees related to the use of the service by you or users in your network, and any renewal subscription term(s) as set forth in Section 11.2 (Term of User Subscriptions). Such charges shall be made monthly in advance for the first month’s billing period and thereafter, either monthly or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.

5.3.       Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, (a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 5.2 (Invoicing and Payment).

5.4.       Suspension of Services and Acceleration of Payment Obligations. If any amount owed by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full. We will give You at least 7 days’ prior notice that Your account is overdue before suspending services to You.

5.5.       Payment Disputes. We shall not exercise Our rights under Section 5.3 (Overdue Charges) or 5.4 (Suspension of Service and Acceleration of Payment Obligations) if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

5.6.       Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-­added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes“). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property and employees.



6.1.       Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all rights, title and interest in and to the Services and Consulting Services, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.

6.2.       Restrictions. You shall not (i) permit any third party to access the Services except as permitted herein or in an Order Form, (ii) create derivate works based on the Services except as authorized herein, (iii) copy, frame or mirror any part or content of the Services, other than copying or framing on Your own internet or intranets, post on your social media or other method to share or otherwise for Your own organizations  purposes, (iv) reverse engineer the Services, or (v) access the Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Services.

6.3.       Your Applications and Code. If You, a third party acting on Your behalf, or a User creates applications or program code using the Services, You authorize Us to host, copy, transmit, display and adapt such applications and program code, solely as necessary for Us to provide the Services in accordance with this Agreement.

6.4.       Your Data. Subject to the limited rights granted by You hereunder, We acquire no right, title or interest in or to Your Data.

6.5.       Suggestions. You hereby grant to Us a royalty-­free, worldwide, irrevocable, perpetual license to use and incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the operation of the Services.

6.6.       Federal Government End Use Provisions. We provide the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227­7015 (Technical Data – Commercial Items) and DFAR 227.7202­3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.



7.1.       Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a party (“Disclosing Party“) to the other party (“Receiving Party“), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

7.2.       Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party’s prior written consent.

7.3.       Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.



8.1.       Our Warranties. We warrant that (i) We have validly entered into this Agreement and have the legal power to do so, (ii) the Services shall perform under normal use materially in accordance with our current user documentation, (iii) subject to Section 4.4 (Integration with Non­-Impactree Applications and Non-Impactree Services), the functionality of the Services will not be materially decreased during a subscription term. For any breach of a warranty above, Your exclusive remedy shall be to terminate this Agreement as provided in Section 11.3 (Termination for Cause) and Section 11.4 (Refund or Payment upon Termination) below.

8.2.       Your Warranties. You warrant that (i) You have validly entered into this Agreement and (ii) You will comply with your obligations under Section 3.4 (Your Responsibilities).


8.4.   Pre-Release Products or Services. From time to time We may invite You to try, at no charge, Our products or services that are not generally available to Our customers (“Pre-Release Services“). You may accept or decline any such trial in Your sole discretion. Any Pre-Release Services will be designated as beta, pilot, limited release, developer preview, non­production or by a description of similar import. Pre-Release Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms. PRERELEASE SERVICES ARE NOT CONSIDERED “SERVICES” HEREUNDER AND ARE PROVIDED “AS IS” WITH NO EXPRESS OR IMPLIED WARRANTY. We may discontinue Pre-Release Services at any time in Our sole discretion and may never make them generally available.


9.1.       Indemnification by Us. We shall defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party (a “Claim Against You“), and shall indemnify You for any damages, attorney fees and costs finally awarded against You as a result of, and for amounts paid by You under a court-­approved settlement of, a Claim Against You; provided that You (a) promptly give Us written notice of the Claim Against You; (b) give Us sole control of the defense and settlement of the Claim Against You (provided that We may not settle any Claim Against You unless the settlement unconditionally releases You of all liability; and (c) provide to Us all reasonable assistance, at Our expense. In the event of a Claim Against You, or if We reasonably believe the Services may infringe or misappropriate, We may in Our discretion and at no cost to You (i) modify the Services so that they no longer infringe or misappropriate, without breaching Our warranties under “Our Warranties” above, (ii) obtain a license for Your continued use of the Services in accordance with this Agreement, or (iii) terminate Your User subscriptions for such Services upon 30 days’ written notice and refund to You any prepaid fees covering the remainder of the term of such User subscriptions after the effective date of termination.

9.2.       Indemnification by You. You shall defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that Your Data, or Your use of the Services in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law (a “Claim Against Us“), and shall indemnify Us for any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a court­ approved settlement of, a Claim Against Us; provided that We (a) promptly give You written notice of the Claim Against Us; (b) give You sole control of the defense and settlement of the Claim Against Us (provided that You may not settle any Claim Against Us unless the settlement unconditionally releases Us of all liability); and (c) provide to You all reasonable assistance, at Your expense.

9.3.       Exclusive Remedy. This Section 9 (Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section.



10.1. Limitation of Liability.



10.2. Exceptions.  THE FOREGOING LIMITATIONS SHALL NOT APPLY TO YOUR BREACH OF YOUR OBLIGATIONS UNDER SECTIONS 2.2 (User Subscriptions), 3.5 (Usage Limitations), 5 (Fees and Payment Terms) or 6.2 (Restrictions), EITHER PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER SECTION 7 (Confidentiality) OR EITHER PARTY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 8 (Indemnification) ABOVE. The foregoing limitations also shall not apply to the extent that applicable law prohibits such limitations.



11.1.     Term of Agreement. The term of this Agreement is on a month-to-month basis for a period of that begins on the date as specified in the Order form in Exhibit A or earlier termination in accordance with Section 11.3 (Termination for Cause) below.

11.2.     Term of User Subscriptions. User subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one month (whichever is shorter), unless either party gives the other notice of non­renewal at least 30 days before the end of the relevant subscription term. The per-­unit pricing during any such renewal term shall be the same as that during the prior term unless We have given You written notice of a pricing increase at least 60 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter.

11.3.     Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or

(ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

11.4.     Refund or Payment upon Termination. Upon any termination for cause by You, We shall refund You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by Us, You shall pay any unpaid fees covering the remainder of the term of all Order Forms after the effective date of termination. In no event shall any termination relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.

11.5.     Surviving Provisions. Section 5 (Fees and Payment Terms), 6 (Proprietary Rights), 7 (Confidentiality), 8.3 (Disclaimer), 9 (Indemnification), 10 (Limitation of Liability), 11.4 (Refund or Payment upon Termination), 12 (Notices, Governing Law, Jurisdiction and Venue) and 13 (General Provisions) shall survive any termination or expiration of this Agreement.



12.1. Notices. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-­related notices to You shall be addressed to the relevant billing contact designated by You. All other notices to You shall be addressed to the relevant Services system administrator designated by You.  All notices to Impactree shall be addressed to the address stated here:  

Impactree Mailing Address

Impactree Customer Support

454 Las Gallinas Ave #269

San Rafael CA 94903


12.2.     Governing Law and Jurisdiction. This Agreement and any disputes related to it shall be governed by the laws of the State of California, USA, without regard to choice or conflicts of law rules. The parties agree that the federal and state courts located in San Francisco, California, USA shall have exclusive jurisdiction over all matters relating to this Agreement and the parties agree that venue shall be proper in such courts.

12.3.     Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.



13.1.     Export Compliance. The Services, other technology We make available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied ­party list. You shall not access or use Services in a U.S.­ embargoed country or in violation of any U.S. export law or regulation.

13.2.     Anti-­Corruption. You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, You will use reasonable efforts to promptly notify Us.

13.3.     Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

13.4.     No Third ­Party Beneficiaries. There are no third­ party beneficiaries to this Agreement.

13.5.     Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

13.6.     Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect

13.7.     Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non­-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, We shall refund to You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

13.8. Order of Precedence.  In the event of any inconsistent or incompatible provisions between this Agreement (the “Master Agreement” or the “Master Subscription Agreement”) and any associated Order Form(s), the terms and conditions of the Order Form(s) shall take precedence.

13.9.     Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.

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